The IT Manager - Managed Services Team is to provide direct management oversight to engineers and technicians at Cyber Advisors Inc. as well as provide project management and technical oversight of on-boarding new managed service contracts. Responsible for business activities, scheduling and liaison with internal staff and vendors to ensure successful and timely delivery of managed services. The MSP Engineer Group and On-boarding Manager will work closely with services delivery teams to ensure that services are completed with consistent high quality, while ensuring that customer expectations are met or exceeded. We are looking for a person people who has strong leadership and project management skills, can solve problems creatively, and can communicate with clarity and kindness.
The primary duties of the IT Manager - Managed Services Team are the following:
Other duties and responsibilities may include, but not limited to:
DUTIES AND RESPONSSIBILITIES:
SKILLS, EXPERIENCE AND ABILITIES:
Enthusiasm and Motivation:
The IT Manager - Managed Services Team is highly motivated, maintains high energy levels, drive and enthusiasm to achieve objectives.
Communication: Maintains and enhances communication and relationship skills at all levels. Understands the client relationship requirement. Able to communicate technical and business information to widely varied audiences.
Quality Control Review:
Reviews tasks to ensure quality meets or exceeds standards.
Team Work: Identifies with the business mission of CYBER ADVISORS INC. and is motivated to achieve that mission, recognizes and contributes to achievement of CYBER ADVISORS INC.’s overall objectives and is success orientated.
Business Focus: Maintains a business perspective to solutions developed and implemented. Maintains knowledge of strategic, conceptual, consultative selling.
Professionalism: Maintains consistently high standards, attention to details and strong analytical skills.
Flexibility: Maintains effectiveness in different situations and is receptive to new ideas.
Timely Response/Accessibility: Available when needed and responsive when called. Responds positively and quickly to client and CYBER ADVISORS INC.’s requirements and meets deadlines while at the same time effectively balances competing priorities. Ability to multi-task and be able to represent multiple subjects and products.
Is prepared to make independent decisions rather than defer. Makes decisions based on logical assumptions as well as demonstrates mature and balanced judgment. Has ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
Knowledge: Keeps abreast of new products and services and delivery methods and passes knowledge of these on to others.
Pro-Active: Identifies problems and needs, proposes appropriate solutions, anticipates needs and responds accordingly.
Pro-actively communicates issues and progress to management. Has ability to write proposals and document procedures. Seeks assistance when required.