Cyber Advisors

Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add a 2nd shift Service Desk Administrator to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Examples of Work Performed

  • Balance daily workload, answering and prioritizing calls and tickets
  • Install, support, and troubleshoot software and hardware issues remotely
  • Gather technical information for Engineer or on-site escalations
  • Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
  • Perform on-site dispatches at client sites when necessary
  • Maintain client accounts with special attention to security on all data and voice systems
  • Exceed customer expectations of service and know-how on a daily basis
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Other duties as assigned


Minimum Qualifications

  • Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
  • The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.


Experience

  • Two years related experience with helpdesk/desktop support in a professional environment
  • Call center or client-facing experience


Preferred Requirements

  • Strong PC Operating System, hardware, and networking fundamentals
  • Active Directory: managing user accounts, security groups, and permissions
  • LAN Fundamentals: file servers, file, and folder permissions, print servers
  • ISP Flow/Outage Fundamentals
  • Spam Filtering Fundamentals
  • Data Backup and Restore Fundamentals
  • Security: identifying and resolving malicious software issues

Shift (Full Time)

  • 2nd Shift - 2PM - 10:30PM, Monday through Friday

Benefits Include

  • Highly competitive pay based on experience
  • Shift differential for working afterhours
  • Great opportunities for career advancement
  • Cyber Advisors fully pays Medical and Dental plan for employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and paid time off
  • Working with dynamic clients and the latest coolest technology


If you are a hard-working, possess great customer service skills, and you are an individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.